SUPPORT CENTER

We're here to help.

Find answers to common questions, or reach out to our team — we typically respond within 24 hours.

Email Support

Get help from our support team. We reply to every message personally.

support@fytix.app →

Response Time

We typically respond within 24 hours on business days.

Mon – Fri · 9 AM – 6 PM CET

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Account & Billing

How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play. Go to your device subscription settings to cancel: • iOS: Settings → [Your Name] → Subscriptions → Fytix → Cancel Subscription • Android: Google Play Store → Menu → Subscriptions → Fytix → Cancel Subscription
How does the free trial work?
Fytix offers a 7-day free trial with full access to all features. You will not be charged until the trial period ends. Cancel anytime before the trial ends in your device subscription settings and you will not be billed.
What happens when my trial ends?
After your 7-day free trial, your subscription automatically renews at the standard rate unless you cancel before the trial period ends. You can cancel at any time through your App Store or Google Play subscription settings.
How do I request a refund?
All purchases are processed through Apple or Google. To request a refund: • iOS: Visit reportaproblem.apple.com • Android: Request a refund through the Google Play Store If you need further assistance, reach out to us at support@fytix.app
Can I change my subscription plan?
Yes. You can upgrade or downgrade your plan at any time through your App Store or Google Play subscription settings. Changes take effect at the start of your next billing cycle.
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Workouts & Training

How does Fytix personalise my workout plan?
During onboarding, Fytix collects your fitness goal, experience level, available training days, and any health considerations. Our coaching engine uses this information to generate a tailored workout plan that updates as you progress.
Can I change my training days or goal after onboarding?
Yes. Head to your Profile → Personal Data to update your goal, training frequency, and other preferences. Your plan will recalculate automatically based on the changes.
What is the Discover section?
Discover shows you curated workout programmes across different categories — from HIIT and Cardio to Strength and Mobility. You can browse, save, and start any programme directly from this section.
How do I track a workout?
Open the Workout tab, select today's session from My Plan, and tap "Start Training". Log your sets, reps, and weight as you go. Your session is saved automatically when you finish.
What happens if I miss a training day?
Missing a day will not break your plan. Fytix will resume from where you left off. Your streak resets if you miss a day, but your overall plan and progress data are always preserved.
Can I build a custom workout?
Yes. Tap the "+ Build" button in the Workout tab to create a custom session. You can select exercises, set reps and sets, and save the session for future use.
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Nutrition Tracking

How does nutrition tracking work?
Navigate to the Nutrition tab to log your daily meals and track your macro intake — protein, carbohydrates, and fat. Fytix calculates your targets based on your goal and body metrics.
Where do I find my daily calorie and macro targets?
Your targets are shown at the top of the Nutrition tab. They are calculated from your body weight, goal, and activity level set during onboarding.
Can I add custom foods?
Yes. When logging a meal, tap "Add food" and search for an item. If you cannot find it, tap "Create custom food" to enter the nutritional details manually.
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Progress & Check-ins

How do I log my progress?
Tap the Check-in button on the home screen to log your daily check-in. You can also navigate to the Progress tab to add body measurements, weight entries, and view your historical data.
What is a streak?
A streak counts consecutive days on which you have completed a workout or check-in. Maintaining your streak is a great way to build consistency. Your streak resets if you miss a day.
Can I view my personal bests?
Yes. Fytix automatically tracks personal bests for every exercise. View them in the Progress tab under the "Personal Bests" section.
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App & Technical

The app is not loading or keeps crashing. What should I do?
Try the following steps: 1. Force-close the app and reopen it 2. Check your internet connection 3. Update the app to the latest version in the App Store or Google Play 4. Restart your device If the issue persists, contact us at support@fytix.app with a description of the problem and your device model.
Is Fytix available on Android?
Fytix is currently available on iOS (App Store). Android support is on our roadmap and will be announced when available. Sign up at fytix.app to be notified.
Can I use Fytix on multiple devices?
Yes. Sign in with the same account on any iOS device and your workouts, nutrition logs, progress, and preferences will sync automatically.
Does Fytix integrate with Apple Health?
Yes. Fytix can read and write data to Apple Health, including steps, workouts, and body measurements. Grant permission when prompted during onboarding, or enable it later in your device Settings → Health → Data Access & Devices → Fytix.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password?" and enter your email address. You will receive a reset link within a few minutes. Check your spam folder if you do not see it.
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Privacy & Data

Is my data private?
Yes. Your personal data, workouts, nutrition logs, and progress are private and only visible to you. We do not sell your data to third parties. Read our Privacy Policy at fytix.app/privacy for full details.
How do I delete my account?
Go to Profile → Settings → Delete Account. This will permanently remove all your data from our servers. Please cancel any active subscriptions before deleting your account.
How do I request a copy of my data?
Email us at privacy@fytix.app with the subject "Data Request" and we will provide an export of your personal data within 30 days, in accordance with applicable data protection law.

Still need help?

Our team is ready to help.

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General Support

Questions about features, workouts, billing, or technical issues.

support@fytix.app
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Privacy & Data Requests

Data access, export, deletion, or privacy-related concerns.

privacy@fytix.app
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Bug Reports

Report a technical issue, crash, or unexpected behaviour in the app.

bugs@fytix.app
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Tip: When contacting support, please include your account email, app version, and a short description of the issue. Screenshots help us resolve things faster.

Related Resources

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